It’s true. When our customers quote waterjet work, there are different types of quotes that work better for different jobs. You might think that there is a significant difference in quoting needs between those of our customers who are job shops versus those who conduct in-house cutting, but that is not the case; both have similar job quoting needs for either internal or external customers.
In recent focus groups, Brian Kent (Global Shapecutting Product Manager) and I have had the privilege of talking frankly and in detail with our customers. One of the many things we learned was that our shop owners and programmers have two types of quotes they create each week: the quick quote and the detailed quote. The quick quote is, well, quick – where they hope to be accurate to about 10 percent. With the detailed quote, the stakes are higher. These quotes are done for large dollar projects, recurring projects, or a first-time project for a new, important customer.